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Terms and Conditions

Welcome to Kreative Embroidery, an online embroidery business. By using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions:

- "We" or "Us" means Kreative Embroidery.
- "You" means the customer using our website.
- "Order" means any request for goods or services made by you through our website.
- "Goods" means any embroidery products or services provided by us.

2. Use of Our Website:

- You must be at least 18 years old to use our website.
- You must provide accurate and complete information when placing an order.
- You are responsible for maintaining the confidentiality of your account and password. 3. Orders and Payment:

- All orders are subject to availability and acceptance by us.
- We reserve the right to cancel or refuse any order for any reason.
- Payment is due at the time of order. We accept credit cards, debit cards, Amex, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa.
- Prices are subject to change without notice.

4. Delivery:

- We will make every effort to deliver goods within 3-5 business days.
- Delivery times are estimates only and may vary due to circumstances beyond our control.
- You are responsible for providing a valid shipping address.

5. Cancellations and Refunds:
- Orders may be cancelled within 24 hours of placement.
- Refunds will be issued in the original payment method.
- We reserve the right to deduct any costs incurred before cancellation.

6. Returns and Exchanges:

- Returns and exchanges are accepted within 7 days of delivery.
- Goods must be in their original condition with all tags and packaging intact.
- You are responsible for return shipping costs.

7. Intellectual Property:

- All intellectual property rights in our website and goods belong to us or our licensors.
- You must not reproduce, adapt, or distribute any content from our website without our prior written consent.

8. Liability:

- We will not be liable for any damages or losses arising from your use of our website or goods.
- Our liability for any claim will be limited to the amount paid by you for the relevant goods.

9. Governing Law:

- These Terms and Conditions will be governed by and construed in accordance with the laws of Washington, USA.
- Any disputes arising from these Terms and Conditions will be resolved through dispute resolution process, e.g. arbitration.

10. Changes to Terms and Conditions:

- We reserve the right to modify or update these Terms and Conditions at any time.
- Changes will be effective immediately upon posting on our website.

11. Contact Us:
If you have any questions or concerns about these Terms and Conditions, please contact us at:

info@kreativeembroidery.com
+1 425 866 4152
+1 425 626 9996
7017 114th Ave NE, Lake Stevens WA 98258

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.